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Frequently Asked Questions

Let’s play 21 (frequently asked) questions!

01

How can I apply through Quickle?

We believe in a fair go. Everyone’s fallen on hard times before, and our passion is giving those who’re short on cash or those with unexpected bills, the same chance as everyone else. Quickle is here to help. Quickle doesn’t lend but we strive to accommodate every one of our clients working with lenders and financial service providers who consider all applications.

Quickle is the trusted name in short-term, small to medium cash advances. Do you need a quick financial boost? Our clients rave about the simplicity of our application process. It’s quick. It’s non-invasive. It’s easy. Quickle encourages sensible borrowing. When you need cash, and when you can afford to repay your loan, Quickle is here to help.

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02

What is the cost of a small loan through Quickle?

The cost will vary depending on the lender or service provider. Loans can cost as little as 5% of the loan amount! Total costs will be given to you before you are locked into any contract. Take care to ensure you understand the costs before you agree to any contract. If you have any questions, get in contact with the lender or service provider.

03

What happens if I can’t make my loan repayments?

Sometimes, the unexpected happens and for whatever reason, you can’t make a repayment on time. You should get in contact with the lender or service provider who assisted you and make a payment arrangement. Normally when you are proactive and explain your situation you will save on fees.
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04

What are Quickle’s opening hours?

Quickle runs a 24/7 online operations! Even on weekends and public holidays and get a response!

05

How can I contact Quickle?

There’s a bunch of ways you can get in touch with us. Please see the following numbers and addresses:

Phone: (07) 5644 3555

SMS: 0428 594 936

Email: customerservice@quickle.com.au

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06

What is the term of a loan through Quickle?

Quickle recommends borrowing as little as you need, that you can pay back as quickly as possible. The cash loan products that the lenders and service providers are designed to be short-term solutions. Typically, the maximum term of advances provided by the lenders and service providers we work with is 62 days, and typically the first repayment must be within 20 days of the advance arriving in your account.

07

How soon will I receive my funds after a loan is approved?

The funds could be in your account within hours! Once approved you will receive your cash on the same day. Please note that this is subject to your bank and applications assessed and then approved before 5pm AEST on business days. Otherwise, you will receive the cash advance by 11:00am (AEST) the next day.
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08

How much money can I borrow?

Quickle works with lenders and service providers who offer cash advances up to $2000. We’ll use your bank statement to collect information needed for their applications and refer you to a suitable provider. These include your income and ability to afford repayments.
The lenders and service providers who we work with consider all applications and strive to provide a finance solution that suits your needs, regardless of your credit history or personal circumstances. Everyone needs a little help from time to time!

09

What is Credit Sense?

For us to assess your bank statement, we use Credit Sense—a third party provider that supplies us with your bank statement through Internet banking. Credit Sense assists us in bank statement transaction analysis and decision support processes that can determine your eligibility for a loan from a lender or service provider that Quickle works with.
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10

How do I know my Internet banking details will remain secure?

We do not keep your Internet banking credentials. Your credentials are encrypted when you enter them into our system, passed to your bank to gain access to your transaction history and then permanently deleted. If you need to resubmit your bank statement using Credit Sense, you will need to re-enter your Internet banking credentials.

11

How can I apply through Quickle?

The best part about Quickle is that you can apply online, anytime. Maybe you’re at home on the computer? Maybe your car unexpectedly breaks down in the middle of nowhere? You can apply through our website, optimised for mobiles, or simply by sending us an SMS on 0428 594 936 or via email: customerservice@quickle.com.au

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12

How do I qualify for a loan?

Qualifying for a small to medium loan with is easy! Just fill out our quick, online application form. We need to know who you are and your preferred method of contact. We’ll also need a bank statement that proves your regular income and ability to afford a loan.
To ensure that you qualify with one of the lenders or service providers that we work with, we may also ask you for personal identification including a drivers licence, passport number, proof of age card or birth certificate. Note: Bank accounts must be in your name and cannot be online savings accounts or online only accounts.

13

How long does it take to get a loan?

At Quickle, we understand the stress involved in being strap for cash. That’s why we’ve streamlined our application process, so you can focus on the things that matter. Our online application only takes a couple minutes to complete! We’ll notify you within hours of receiving your application whether we’ve been successful in finding a suitable lender or service provider.
All applications received and approved before 2.40pm (AEST) typically receive funds the same day, depending on the service you choose. Applications made over the phone may take a little bit longer but the ease of process remains the same!
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14

Need to apply for a loan in the future?

You have two options, you can either re-apply with the lender or the service provider who we referred you to the first time or, when you first apply, we’ll give you a username and password to use on our client portal.
Through the client portal, the application process is even faster as we may have most of your details already. We will reassess your situation and if suitable refer you to a lender or service provider who can help you.

15

Can I borrow money while I have an active loan?

The Lenders and Service Providers we work with all have different assessment criteria. All applications are considered. If you have an active loan we will still do our best to find a lender or service provider who will be able to help you.
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16

How can I change my contact information?

You can update your contact information via the client portal at: https://members.quickle.com.au/
Please note however, if you have an active account with a lender or service provider that we referred you to, it is important that you also contact that lender or service provider and update your contact information with them.

17

How long will it take for the lender or service provider to receive my payment?

This varies depending on the lender and service provider and the payment method used. Direct debit payments generally take two working days to clear.
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18

What about upcoming payments reminders?

A big pillar of the Quickle business is providing a customer service and that extends to the lenders and service providers that we work with.
We only work with service providers and lenders who take every measure possible to assist you with the repayment process, but ultimately, it is your responsibility to remember payment due dates.

19

Can I change or postpone a payment?

Yes! Just get in contact with the lender or service provider we refer you to. Typically changing or postponing your payment won’t affect your credit limit or the chances of it increasing. Please be aware that changes can typically only be made with a day’s notice prior to payment being due.
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20

What do I do if my payment fails?

Finance is unpredictable. Stuff happens, and if your payment fails, or if you think it might, it’s very important to get in contact with the lender or service provider that we refer you to. This will help to prevent or minimise dishonour fees. We would prefer that you make contact with us prior to a missed payment.

21

What methods can I use to make payments?

It depends on the lender or service provider but the typical preferred method of payment is direct debit. This eliminates the hassle of manual payments.
Other forms of payment include electronic funds transfers (EFT), Money Orders or credit/debit cards (additional fees usually apply). If you have any questions regarding payment, or any of our services and products, please don’t hesitate to call us.
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